For many of us, 2020 was a year to make us question everything — with a global pandemic, social unrest, and a volatile marketplace thr🍌owing every part of our lives into disarray. 

Even though many challenges remain, 2021 could be a year to level set, take stock, and chart a n༒ew course forward. With a new year before us, how can we best allot our annual marketing budgets to assure we reach𓃲 our business goals?

Chris Duprey is IMPACT’s chief learning officer; he works with companies to coach them to take contro🍃l of their digital sal💮es and marketing. To Chris, the answer to th▨e que🔴stion about budget is simple:

• Don’t do anything without a strategy
• Make sure you invest in your team and invest in their training

If you proceed with these two tenets🦂 in mind, you can avoid those selling the quick fix that promises too-good-to-be-true results. If you’re ready to work for your success, here’s how Chris recommends you get started. 

2020: Looking back, looking forward

John: So, 2020 was a year that threw everyone for a loop. What’s the right mindset to approach a recovery?

Chris: The right mindset is this: You've got to do the right things. It's the fundame𝓡ntals that ge✤t you through tough times and set the foundation for the future.

That way, instead of peaks and valleys, you have stable growth. So, it’s all about having fundamentals in place. Be sure you're still educating buyers. Be sure you're still being relevant. Be sure you're still adding value, even though the economy might🍒 be doing some weird stuff.

🔎Related: Why yo▨u need to be the best teacher in your🦄 space to win over buyers in the digital age

Be prudent, but don’t be afraid to act

John: With so much uncertainty, is now the time to wait and see?

Chris: “Wait and see” is the fastest way to die. So, if you have a bad product, you’re going to struggle in any economy — especially a volatile one. But if you ✨have a good product, now is the time to be setting the foundation for growth by educating people.

Maybe you've got a good product that people don't know that they need. Educate people so they understand it. This way, they can realize how it will solve 🐠their problem. 

John: But businesses are going to be cautious about doing things like hiring right now, right?

Chris: So here's the deal: what'ꦯs going to make change happen — doing n𒈔othing or taking action?

We can either allow ourselves to be controlled and moved by circumstance, or we can tak෴e action to change w꧙hatever is in front of us right now.

🔎Related: Sales or market𓄧ing: Who should I hire first for my growing♈ company?

Investing in your 2021 marketing

John: How can an SMB best invest its marketing budget in 2021?

Chris: They need to invest it 𒊎in their team. If you don’t have a team yet, you need to get one. 

How should you assemble that team? You need to 澳洲幸运5官方开奖结果体彩网:start with a content manager (who is actually more of a content writer at the beginning). So, you have somebody that can produce content. Then🍌 you get into a videographer. Then probably a designer/developer. Then probably a marketing leader. 

The idea is that you start to build a teaౠm so that you can own and control y෴our own assets: Your websites, the content that you produce, the videos that you produce. 

The first step is getting those people on board, the second step is to train them. Even if you get someone with experience, they’ll need to learn your industry, learn your c♒ulture, and learn your playbook.&🌠nbsp;

You fall short if you hire them and don’t train𝓡 the🎃m. It’s got to be both together. 

🔎Related: Why is it a bad idea to outs🅺ource 𝓀content creation?

Beware the shiny objects

John: By contrast, what are the less prudent, short-term fixes that businesses might be tempted to spend marketing budget on in 2021?

Chris: Two things that come to mind for me. One is this: businesses think they need to redesign their website without thinking about a content strategy and a video strategy. You need a strategy to make that website valuable to your customers. If you think that just a refresh of your site is going to solve your problems, 澳洲幸运5官方开奖结果体彩网:that's not the case. It's got to be☂ a “whole package” 🔜approach. Again, you've got to start with the team. 

The other thing is dumping money into ads without having a strategy behind it and without🌃 having a site and the tools that can actually help you establish relationships with customers and build trust.

John: So, how do businesses know the difference? How do they not get swayed by the shiny objects?

Chris: Just be cautious. If somebody promises you a whole bunch of leads right away, that's probably a red flag. If somebody promises you any kind of golden ticket or magic pill, 澳洲幸运5官方开奖结果体彩网:it’s probably not right.

At the end of🔯 the day, a successful digital sales and marketing program is going to be a lot of work for your organization. It just is. What separates people🐟 that thrive from people that simply survive is that the people that thrive put in the effort and do the work. They build the team. They train the team. They get the right tools. Then, they rinse and repeat — at the right time.

Does it make sense to redo your website? Yes, but at the right time. Should you use ads? Sure, but with the right strategy.

You haﷺve to get started by building the foundation. If someone tells you otherwise, be skeptical.&nbsꦛp; 

Different results require different actions

John: Considering everything that's going on, is now a good time for undertaking these kinds of big initiatives? 

Chris: I deal with companies of all different sizes and they're saying🐟, “Hey, 2020 was a really 🀅rough year.” And they thought December, January were going to be better, but they weren't. 

The question that I always ask is,🥃 “well, what have you done differently?”

If you’re still doing things the way you’ve always done them, then of course nothing has changed for you. If we want to see different results, we have to put in different inputs, we have to do different things. That means taking action. That means hiring the right 💞people. That means actuall♋y looking at your company from a buyer's perspective.

What does a buyer really care about?

I think buyers do care about design, but a buyer wants to find the answer to their question. Much more than they want the sexiest design in the universe, 澳洲幸运5官方开奖结果体彩网:they want an answer.

John: Is there one piece of advice you have for businesses in the first half of 2021? 

Chris: For ෴me, it’s simple: Hire the team, train the team. That’s how to really invest in your success.